Some of My Guests Didn't Receive Their Invitation. What Can I Do?
First, make sure the guest has been successfully added to your guest list. On the Manage Invitation page on our website or the Manage guests screen in our apps, you can review your guest list. All invitations that have been successfully sent will appear here.
If the guest is on your guest list, here are a few suggestions:
- If your guest received an email invitation, ask the guest to check their spam or junk folder as their invitation may have been caught by their spam filter. Despite our best efforts, this may happen occasionally and would be the first place to check.
- You can also resend the invitation. You have the option to resend to a specific guest or you can resend to all guests who have not viewed their invitation. Check out this page for more information on how to resend the invitation.
- If the email or text message still hasn't been received by the guest, we offer the ability to send the invitation directly to the guest using a Direct Link. You can get the link and share it via email or text message. Check out this page for more information on how to get the Direct Link for your invitation.