How Do I Know if the Punchbowl Invitation or Card I Received is Real or Spam?


Punchbowl has received reports of phishing emails that imitate our brand and appear to be Punchbowl invitations. These scam emails are not sent through our platform and are not associated with our company in any way.

Here are some simple ways to confirm whether a message you received is legitimate:

Who It’s Coming From

  • All legitimate Online Invitations and Digital Greeting Cards sent from Punchbowl via email will come from mail@mail.punchbowl.com.
    • Legitimate emails will often show the Punchbowl logo and a blue verified checkmark next to the sender’s name. While this feature may not appear in all email clients, it should be visible in major ones.


What It Looks Like

  • Invitation and Card links always start with “https://www.punchbowl.com”.
  • It is important for you to know that legitimate emails from Punchbowl will never contain an attachment.
  • All Punchbowl Invitations and Digital Cards can be viewed without signing in to an account. If you are asked to sign in, do not enter any personal information.
  • Visual indicators and errors to look out for ⚠️
    • Broken Layouts or images that won’t load  
    • Logos or buttons that are incorrectly sized
    • ALL CAPS, incorrect fonts, or red text
    • Asked to sign in before viewing the invitation or card
    • Misaligned text in design or email


What To Do If You Suspect the Message Is Fraudulent

If you're concerned about an Invitation or Card that you received, or have gotten reports that recipients have received an Invitation or Card from you that you didn't send, you can take the following steps to protect yourself:

  • Do not open it, and do not click on any links within the email if you do.

  • Please forward the email to help@punchbowl.com. Our team is available to help verify what is legitimate and what is not.


    • If we confirm a message is fraudulent, we will report the phishing link to the proper anti-phishing and security organizations.
  • Mark the email as spam within your inbox.
  • If recipients have received an Invitation or Card from you that you didn't send, we recommend that you update your email account password.

How To Help Others

If friends and family email you to say they received an invitation from you that you never sent, we suggest that you reply with text along these lines:

"It looks like someone may have created an email to look like an Invitation from Punchbowl in a phishing attempt. Please do not click any links in the email. If/when I send actual invitations from Punchbowl, they will come from mail@mail.punchbowl.com."

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