How Do I Know if the Punchbowl Invitation or Card I Received is Real or Spam?

Here are a few things to look out for if you suspect you may have received a fake Punchbowl message and steps to take to protect yourself.

Who it’s coming from

• All legitimate Online Invitations and Digital Greeting Cards sent from Punchbowl via email will come from mail@mail.punchbowl.com.
• Official support emails will come from help@punchbowl.com.
• Additional legitimate emails that may communicate with users include:
  • mail@mail.punchbowl.com
  • help@punchbowl.com
  • info@punchbowl.com
  • privacy@punchbowl.com
  • security@punchbowl.com
  • support@punchbowl.com
  • updates@punchbowl.com
  • accessibility@punchbowl.com
• All legitimate Online Invitations and Digital Greeting Cards sent from Punchbowl via text message in the U.S. will come from our short code: 90403. Invites and Cards sent from Punchbowl via text message outside the U.S. will come from 877-642-0804.

What it looks like

• Invitation and Card links always start with “https://www.punchbowl.com”.
• It is important for you to know that legitimate emails from Punchbowl will never contain an attachment.
• Visual indicators and errors to look out for
  • Broken Layouts or images that won’t load
  • Logos or buttons that are incorrectly sized
  • ALL CAPS, incorrect fonts, or red miscolored text

What to do if you suspect the message is fraudulent

If you're concerned about an Invitation or Card that you received, or have gotten reports that recipients have received an Invitation or Card from you that you didn't send, you can take the following steps to protect yourself:

• Do not open it, and do not click on any links within the email if you do.
• Please forward the email to help@punchbowl.com. It's possible that someone has created an email to look like an Invitation or Card from Punchbowl in a phishing attempt.
• Mark the email as spam within your inbox.
• If recipients have received an Invitation or Card from you that you didn't send, we recommend that you update your email account password.

How to help others

If friends and family email you to say they received an invitation from you that you never sent AND they cannot open the links, we suggest that you reply with text along these lines:

"It looks like someone may have created an email to look like an Invitation from Punchbowl in a phishing attempt. Please do not click any links in the email. If/when I send actual invitations from Punchbowl, they will come from mail@mail.punchbowl.com."