Support Center

Accounts, Memberships and Billing

  • I can't log in to my account

    If you are seeing, "Incorrect email/password combination" when you try to log in to your Punchbowl account, he...

    Apr 03, 2018 01:46PM EDT
  • How do I delete my account?

    To permanently delete your account, simply email us with your request. Be sure to include the email address t...

    Apr 03, 2018 01:56PM EDT
  • How do I reset my password?

    To reset your password, simply visit this page. Just make sure you enter the email address that you used when...

    Apr 03, 2018 01:57PM EDT
  • How do I cancel my membership?

    (NOTE: If you purchased a membership through our iOS App, see these instructions to cancel.) To cancel your ...

    Apr 13, 2018 01:40PM EDT
  • What is your refund policy?

    When you sign up for a membership, you will be able to use Punchbowl under your free trial period for 7 days a...

    Apr 03, 2018 01:56PM EDT
  • Where can I get a copy of my receipt?

    If you need an additional copy of your receipt, just send us a quick email. Include the account email address...

    Apr 03, 2018 01:56PM EDT
  • How do I save contacts in my Punchbowl Contacts?

    Contacts are added to your Punchbowl Contacts any time you send a Save the Date, Invitation, or Digital Card. ...

    Apr 03, 2018 01:58PM EDT
  • How do Groups work?

    Groups are a great way to keep custom lists in your Punchbowl Contacts. Group labels can be assigned to anyon...

    Apr 03, 2018 01:59PM EDT
  • How do I change my account email address?

    To update or change your account email, sign into your Punchbowl account and click on your name at the top of ...

    Apr 03, 2018 02:05PM EDT
  • My credit card is not being accepted

    If you see the message, "There was a problem processing your credit card, please double check your data and tr...

    Apr 03, 2018 02:09PM EDT
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