Support Center

Accounts, Memberships and Billing

  • I can't log in to my account

    If you are seeing, "Incorrect email/password combination" when you try to log in to your Punchbowl account, he...

    Feb 22, 2018 11:08AM EST
  • How do I cancel my membership?

    (NOTE: If you purchased a membership through our iOS App, see these instructions to cancel) To cancel your p...

    Feb 22, 2018 11:09AM EST
  • What is your refund policy?

    When you sign up for a membership, you will be able to use Punchbowl under your free trial period for 7 days a...

    Feb 22, 2018 11:09AM EST
  • How do I delete my account?

    To permanently delete your account, simply email us with your request. Be sure to include the email address t...

    Feb 22, 2018 11:09AM EST
  • Where can I get a copy of my receipt?

    If you need an additional copy of your receipt, just send us a quick email. Include the account email address...

    Feb 22, 2018 11:09AM EST
  • How do I reset my password?

    To reset your password, simply visit this page. Just make sure you enter the email address that you used when...

    Feb 22, 2018 11:10AM EST
  • How do I save contacts in my Punchbowl Contacts?

    Contacts are added to your Punchbowl Contacts any time you send a Save the Date, Invitation, or Digital Card. ...

    Feb 22, 2018 11:10AM EST
  • How do Groups work?

    Groups are a great way to keep custom lists in your Punchbowl Contacts. Group labels can be assigned to anyon...

    Sep 21, 2016 02:58PM EDT
  • How do I change my account email address?

    To update or change your account email, sign into your Punchbowl account and click on your name at the top of ...

    Feb 22, 2018 11:11AM EST
  • My credit card is not being accepted

    If you see the message, "There was a problem processing your credit card, please double check your data and tr...

    Feb 22, 2018 11:11AM EST
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