Support Center
Accounts, Memberships and Billing
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How do I cancel my membership?
If you have upgraded your free Punchbowl account to a paid membership, you can easily cancel at any time. To ...
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How do I delete my account?
To permanently delete your account, simply Email Us with your request. Be sure to include the email address t...
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I can't log in to my account
If you received the error "Incorrect email/password combination" when trying to sign in to your Punchbowl acco...
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What is your refund policy?
We offer a 30-day money back guarantee. If you are not satisfied with your membership and you've upgraded with...
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I have a paid membership. When will I be billed?
To find your next billing date, sign into your account and click on your name at the top of the page. Look fo...
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I have a Plus membership, can I upgrade to the Premium or Platinum lev...
Yes, you can upgrade your existing Punchbowl membership. Just sign into your account and click on your name a...
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How do I reset my password?
To reset your password, simply visit this page. Just make sure you enter the email address that you used when ...
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What are the different membership levels, and what do I get at each le...
We lay it all out on this page!
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I connected my account to Gmail or Yahoo to import contacts. How do I ...
Gmail To disconnect your Gmail account, follow these steps: Go to https://www.google.com/accounts/ManageA...
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Can I still access my event if I cancel my membership?
Yes! Canceling your membership will not affect any current events in your account. You'll still be able to a...
We care about your celebration.
Our team is made up of dads, moms, and folks who want to help you celebrate. If you can't find an answer to your question on this page, we're here to help.
Before you email us, try searching for the answer to your question at the top of this page. If you still can't find the answer, just fill out this quick form and we'll get back to you soon. During the weekday, we're available between 9-5pm EST, and on the weekends we respond periodically. We're here to help!