Support Center

Accounts, Memberships and Billing

  • I can't log in to my account

    If you are seeing, "Incorrect email/password combination" when you try to log in to your Punchbowl account, he...

    Jan 10, 2017 05:29PM EST
  • How do I cancel my membership?

    (NOTE: If you purchased a membership through our iOS App, see these instructions to cancel) To cancel your p...

    Dec 29, 2017 05:00PM EST
  • What is your refund policy?

    When you sign up for a membership, you will be able to use Punchbowl under your free trial period for 7 days a...

    Feb 17, 2016 05:28PM EST
  • How do I delete my account?

    To permanently delete your account, simply email us with your request. Be sure to include the email address t...

    Apr 01, 2016 02:17PM EDT
  • Where can I get a copy of my receipt?

    If you need an additional copy of your receipt, just send us a quick email. Include the account email address...

    Feb 04, 2016 03:39PM EST
  • How do I reset my password?

    To reset your password, simply visit this page. Just make sure you enter the email address that you used when...

    Apr 01, 2016 01:59PM EDT
  • How do I save contacts in my Punchbowl Contacts?

    Contacts are added to your Punchbowl Contacts any time you send a Save the Date, Invitation, or Digital Card. ...

    Jun 10, 2016 04:08PM EDT
  • How do Groups work?

    Groups are a great way to keep custom lists in your Punchbowl Contacts. Group labels can be assigned to anyon...

    Sep 21, 2016 02:58PM EDT
  • How do I change my account email address?

    To update or change your account email, sign into your Punchbowl account and click on your name at the top of ...

    Dec 29, 2017 11:56AM EST
  • My credit card is not being accepted

    If you see the message, "There was a problem processing your credit card, please double check your data and tr...

    Apr 01, 2016 02:02PM EDT
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