- Update your browser's Flash plugin: http://get.adobe.com/flashplayer/
- Use Punchbowl on a different web browser. (For example, if you're using Internet Explorer, try using Punchbowl in Chrome).
- Close all your browser windows and restart your computer.
An outdated Flash plugin in your web browser is the most common cause of this issue. If you have tried the above suggestions or need further help, let us know and we can give some additional troubleshooting tips.