Support Center

I can't get past the "Loading" page!

Last Updated: Mar 04, 2016 11:22AM EST
If you select a design and the page is stuck on "Loading...", or if you can't get past "Sealing the envelope..." when trying to save your design, here's what you can try:
 
  • Update your browser's Flash plugin: http://get.adobe.com/flashplayer/
  • Use Punchbowl on a different web browser. (For example, if you're using Internet Explorer, try using Punchbowl in Chrome).
  • Close all your browser windows and restart your computer.

An outdated Flash plugin in your web browser is the most common cause of this issue.  If you have tried the above suggestions or need further help, let us know and we can give some additional troubleshooting tips.

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