Support Center

Does Punchbowl offer phone support?

Last Updated: May 04, 2017 10:28AM EDT
Punchbowl does not offer customer or technical support over the phone.  If you're not finding the answer to your question in our help center, the best way to get in contact with us would be by sending a help request here or by sending us an email at  We do check emails throughout the day and respond quickly, usually within minutes during regular business hours.  We will also get back as soon as possible in the evening, on weekends, or holidays.

If you've already emailed us and you really, really need customer support by phone, you can call the Founder & CEO of Punchbowl (Matt Douglas)... but please read the disclaimer below before calling.

DISCLAIMER: While Matt is happy to provide quick phone support and loves to talk to customers, please remember that he might be between meetings, out walking his dog, or taking care of his kids. Matt is available to offer help with issues that are specifically related to Punchbowl and he'll assume that you are very comfortable using the Internet. Before you call, purchase a membership and then mention to Matt that you are a paying member of Punchbowl. That's a sure way to get on his good side. To reach Matt, call him directly at 650.814.3393. Please note: Matt lives in Boston (EST) so check the time before you call. If his phone rings at 11:00pm, he'll be cranky.

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