Support Center

My credit card is not being accepted

Last Updated: Apr 01, 2016 02:02PM EDT
If you see the message, "There was a problem processing your credit card, please double check your data and try again", this indicates we were unable to authorize your credit or debit card.  

The most common issue is with the billing information that was entered.  For security reasons, Punchbowl verifies all billing information and the information must match what your credit card company has on file.  This includes card number, security code, expiration date, street address, city, state, and postal code.  Any discrepancy would result in the preceding error message.  

Not sure what the problem is?  Send us an email including the last 4 digits of the card and we'll be happy to help.

You can access your account billing information here.  

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